The CRM Signal #9: Salesforce Renames AppExchange to AgentExchange: Community R
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Hi Reader, Welcome to The CRM Signal — here are the stories worth your attention this week. ✉️ FROM THE EDITOR — Edition #9 This week felt like a tug-of-war between “move fast with AI” and “don’t break the plumbing.” On one side you’ve got Rox AI’s rapid rise and Salesforce leaning harder into agent-first language with the AppExchange → AgentExchange rename (and the community’s mixed feelings about yet another rebrand). On the other, the unglamorous-but-critical work is getting attention: Microsoft’s Power Platform Monitor alerts hitting GA, and the very real market reminder that expectations are unforgiving after ServiceNow’s drop reignited the whole “SaaSpocalypse” conversation. Meanwhile, the day-to-day for admins and ops teams keeps evolving: Salesforce Marketers get another batch of Summer ’26 updates to triage, and builders integrating into customer orgs are running head-first into new OAuth/Connected App constraints—where “it should work” meets “it’s blocked in this org.” If your week involved equal parts enablement, reliability, and navigating platform policy shifts, you’re in good company. Let’s dig in. "“The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.” — Bill Gates" ⚡ THIS WEEK'S TOP STORY Salesforce Ben Salesforce Renames AppExchange to AgentExchange: Community ReactsSalesforce is no stranger to a name change. In fact, Data 360, its current major data offering, has changed names five times, and Agentforce 360, its proprietary artificial intelligence platform, has been renamed four times. This time around, the SaaS leader has let go of a product name it has held onto for two decades, […] The post Salesforce Renames AppExchange to AgentExchange: Community Reacts appeared first on Salesforce Ben . 📰 IN THE NEWS 2. Power Platform Monitor Alerts Are Now Generally AvailablePower Platform We are excited to announce that Power Platform Monitor alerts for apps, agents, and flows are now generally available! Monitor alerts meet the reliability and maturity standards required for general availability, followi… 3. ServiceNow Stock Plunges 15% as SaaSpocalypse Debate ReignitesSalesforce Ben After a brief uplift period during Salesforce’s TrailblazerDX conference last week, CRM stock has taken a nosedive, dropping nearly 9%. This comes after competitor ServiceNow witnessed a 15% drop in its own stock after m… 4. Top 9 Summer ‘26 Updates for Salesforce MarketersSalesforce Ben The Summer ’26 release notes are here! Once again, it’s time to review the latest and greatest that Salesforce has in store – and, as always, SF Ben is here to help. We’ve compiled the updates that will have the biggest … 5. External Client App OAuth fails with "not installed in this org" Connected App creation blockedSalesforce Stack Exchange I'm building a SaaS platform that integrates with customer Salesforce orgs via OAuth 2.0 Web Server Flow. According to the KB "New Connected Apps Can No Longer Be Created in Spring '26", creating … 📌 QUICK READS
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